The Hitwise Client Commitment

At Hitwise, our DNA is based on three values: Integrity, Innovation and Exceptional Client Service. These values form the basis of everything we do – including how we interact with our clients - and are detailed in the Hitwise Client Commitment statement:

1. Integrity

Clients will experience the highest levels of integrity, ethics and respect at all times from all Hitwise employees.
Hitwise will always respect client privacy.
Any sensitive information clients share with Hitwise is treated with strict confidentiality.
We do what we say we will do.

2. Innovation

Hitwise strives to innovate and update our Competitive Intelligence service to provide clients with the most valuable online marketing insights available.
Meaningful dialogue with clients ensures that product development is relevant and significant to the marketplace.
Hitwise Account Managers are armed with innovative tools and ongoing training to ensure they add value to clients.

3. Exceptional Client Service

Each client is assigned an Account Manager who is an expert in analyzing data and identifying actionable insights.
Hitwise Account Managers strive to understand specific businesses and pay close attention to individual client needs.
Clients receive complimentary in-person and on-demand product training throughout their subscription contract.
Clients also receive cutting-edge online industry and trend analyses from the team of Hitwise Research Analysts.
A worldwide presence provides clients with continual access to Hitwise via phone, email and chat.
Senior Hitwise management, across all business divisions continually interact with Hitwise clients.

"We greatly appreciate all of the help our Hitwise Account Manager provides for PrivateCommunities.com. Hitwise has been a great asset for us and is by far the most proactive vendor with which I work."

- Robert Weimer, VP Technology, PrivateCommunities.com

Please feel free to tell us how we’re doing.